Terms and Conditions

Hour Productions Ltd (trading as Hour Weddings & Hour Events)

Company No.: 117736

Office Address: 5 Convent Place, Gibraltar

Trade Licence: BL211042

Website: www.hourweddings.com

Email: info@hourweddings.com

Tel: +350 200 71335 / +350 5800 9685

1. Introduction

These Terms apply to all services provided by Hour Productions Ltd (“we”, “us”, “our”). By engaging us, you (“the Client”, “you”, “your”) agree to these Terms. If you do not accept them, please do not proceed with booking.

We recommend that you print or save a copy of these Terms for your records.

We may amend these Terms from time to time. When you wish to enter into a contract, please review these Terms to ensure you understand the terms that will apply at the time. These Terms were most recently updated on 4 April 2026.

These Terms are governed by the laws of Gibraltar, and the Gibraltar courts shall have exclusive jurisdiction.

2. Definitions

Capitalised terms are defined words; their meanings are defined here as follows: 

Agreement / Contract: These Terms, together with any Engagement Letter, proposal, invoice, confirmation form, or other written acceptance issued by us and accepted by you.

Services: Wedding and event planning, coordination, styling, management, consultancy, and any agreed additional services.

Venue: Any location selected for the wedding or event.

Client Materials: All content, documents, information, and data you provide to us.

Company Materials: All documents, templates, designs, concepts, plans, and intellectual property created or supplied by us.

Force Majeure: Any circumstance beyond a party’s reasonable control.

3. Scope of Services & Appointment

You appoint us to provide the Services outlined in your Engagement Letter, proposal, invoice, or other written confirmation.

Unless otherwise agreed in writing, we act as planner, coordinator, stylist, and/or consultant, and we may subcontract suppliers or service providers where needed.

We maintain a portfolio of trusted suppliers who have demonstrated reliability and quality. You agree to provide timely information, approvals, documentation, and decisions to help us properly deliver the Services.

4. Booking & Payments Summary

A non-refundable deposit is required to secure your date. Further payments are due four months before the event (interim payment) and two months before the event (final balance), payable in full by the stated deadline.

Full details are outlined in your Letter of Agreement, proposal, invoice, or online confirmation form.

All payments must be made in GBP to our UK account, unless otherwise agreed and stated on your invoice.

5. Deposits for Venues & Suppliers

Separate deposits may be required for venues and suppliers and will appear on your invoice where applicable.

These deposits are usually non-refundable once paid.

We are not responsible for deposits, payments, or sums retained by third parties, including venues and suppliers.

6. Client Responsibilities

You agree to:

• provide accurate and complete information;
• respond promptly to requests for confirmation, clarification, approvals, and documentation;
• pay invoices on time as agreed;
• comply with all legal, travel, venue, and event requirements; and
• co-operate with us and all suppliers involved.

If you cause delays or fail to provide required information, approvals, or documentation, you may be responsible for any resulting costs, delays, losses, or complications.

Direct communication with suppliers may affect our ability to manage the event and may incur an administration fee if corrections or additional coordination are required.

7. Outdoor Venues & Seasonality

Outdoor events may be affected by weather, venue restrictions, and seasonal limitations.

You are responsible for arranging a suitable weather contingency, such as a marquee or indoor backup option, where required.

We are not liable for cancellations, delays, losses, damages, or changes caused by weather or venue restrictions.

8. Registry Office Disclaimer (Gibraltar)

We act solely as a facilitator and are not responsible for any changes, delays, refusals, or cancellations made by the Gibraltar Registry Office.

We will assist where possible, but we cannot accept liability for any additional costs, rescheduling, losses, or administrative decisions made by the Registry Office.

Proof of an overnight stay in Gibraltar is required by law. Scanned, laminated, or photocopied identification documents will not be accepted.

All original documents must be submitted to the Registry Office at least one working day before the ceremony, usually between 08:30 and 10:30. Certified translations must accompany any non-English documents.

It is your responsibility to ensure that all travellers hold the correct passport, visa, residency, and entry documentation to enter Gibraltar. We cannot be held responsible if the Registry Office rejects or cancels a wedding due to immigration, border, visa, or entry issues.

9. Changes, Postponements & Cancellations

Written requests only

All requests for changes, postponements, or cancellations must be made in writing by email and confirmed by all contracting parties named on the booking.

Rescheduling

We will make every reasonable effort to reschedule your booking to a new date or venue. However, you are responsible for all additional costs this creates, including supplier, venue, transport, customs, travel, and staffing costs.

Work already completed

All work completed for the original booking is non-refundable. Additional fees may apply for revising, recreating, or sourcing arrangements for a new date or venue.

Supplier and venue policies

Any refunds or credits are strictly subject to the relevant supplier and venue terms and their availability. We will reconcile these where possible and confirm the outcome in writing.

Fees earned remain payable

Our fees already earned up to the date we receive your written notice remain payable in full.

Effect of postponement or cancellation

From the moment we receive your written notice, all prior quotations and invoices become null and void.

Re-quoting at current rates

Any future services, including a rebooked date, will be quoted again at our current rates and will remain subject to availability.

Refund Summary

Any refund will exclude the non-refundable deposit and any non-refundable supplier or venue deposits already paid.

If cancellation takes place four months before the event, the non-refundable deposit, any non-refundable supplier or venue deposits already paid, and 25% of the total invoice are non-refundable.

If cancellation takes place two months before the event, the final balance is due, and no refunds are permitted.

Earned fees must be paid within 30 days of cancellation. Supplier and venue refunds depend on their individual policies.

Further details

Please refer to your Letter of Agreement, invoice, proposal, and/or online confirmation form for the applicable fee structure, payment timings, and booking terms.

10. Agreement Term & Termination

This Agreement begins on the commencement date of the booking and continues until the event is completed, unless terminated earlier by written notice.

Either party may terminate the Agreement for material breach if that breach is not remedied within 21 days of written notice.

Either party may terminate immediately if the other becomes insolvent, ceases trading, or enters a similar situation.

We may also terminate the Agreement immediately if:

• payment is overdue; or
• you or your representatives engage in conduct that harms our reputation, creates a conflict of interest, or makes continuation of the working relationship unreasonable.

On termination, all fees, charges, and costs incurred up to that point remain payable.

Termination does not affect any rights, obligations, or provisions that are intended to continue after the Agreement ends.

Upon termination, we reserve the right to suspend all ongoing work and withhold any materials, documents, designs, or deliverables until all outstanding sums have been paid in full.

11. Supplier Coordination

We coordinate suppliers on your behalf but are not liable for their performance, delays, cancellations, acts, omissions, or failures.

Clients must review and approve all major supplier contracts, quotations, or bookings before confirmation.

If you hire or communicate directly with suppliers, we are not responsible for any resulting issues, misunderstandings, duplication, omissions, or mismanagement.

If this Agreement is terminated or cancelled, our responsibility for supplier coordination ends immediately, and any future arrangements or communication becomes the Client’s responsibility.

12. Own Arrangements

Supplier Handling Fee

Where a Client elects to use their own suppliers or any third-party vendors outside Hour Weddings’ approved supplier network, a 10% management and handling fee will be applied to the total value of those third-party services.

This fee covers the additional time, coordination, administration, and risk management required to liaise with external suppliers and ensure that they integrate properly within the wider project scope.

This fee also reflects the due diligence required to verify, where relevant, that all client-appointed suppliers hold the appropriate public liability insurance, work permits, registrations, and legal permissions to operate in the relevant jurisdiction.

Hour Weddings reserves the right to decline collaboration with any third-party supplier who cannot provide sufficient proof of valid insurance, registration, compliance, or legal authorisation to operate.

13. Intellectual Property & Confidentiality

Client Materials

Anything you provide for your event, such as photographs, music, logos, wording, or artwork, must either belong to you or be properly licensed for use. You confirm that using these materials will not infringe on anyone else’s rights.

If a claim arises from materials you have supplied, you agree to cover any related costs, losses, damages, or liabilities.

Company Materials

Anything we create or provide, including concepts, plans, wording, documents, layouts, moodboards, or designs, remains our property unless otherwise agreed in writing.

You may use these materials only for your own event and not for any other purpose without our prior written consent.

Confidentiality

We will keep the information you share with us private and will only disclose it where necessary to organise your event, deliver our services, work with relevant suppliers, or where required by law.

We take appropriate steps to protect your data and will not sell or share it for unrelated marketing purposes without your consent.

Use of Images & Marketing

Unless you tell us otherwise in writing, you give permission for us to use selected photographs, video, styling images, or design elements from your event for marketing, portfolio, website, and social media purposes.

We will not intentionally share sensitive personal information.

Ongoing Protection

These intellectual property and confidentiality obligations continue to apply after your event has taken place and after this Agreement has ended.

14. Data Protection & Privacy (GDPR)

Both you and we will comply with all applicable data protection laws, including GDPR.

We will only use your personal data to deliver our services and may share it with trusted suppliers where reasonably necessary to organise your event.

You may request correction or deletion of your personal data at any time, unless we are legally required to retain it.

Please inform us in writing if you do not wish your images or event details to be used for marketing or social media purposes.

If we process personal data on your behalf, we will act as your data processor and handle all information safely, lawfully, and confidentially.

15. Health, Safety & Conduct

All guests must comply with venue rules, local laws, and health and safety requirements.

We have a zero-tolerance policy for harassment, discrimination, intimidation, or abuse towards our staff, suppliers, or guests.

Please inform us in advance of any accessibility, dietary, medical, or health-related requirements relevant to your event so we can try to accommodate them where possible.

16. Working Hours & Additional Costs

Our office hours are Monday to Friday, 09:00–17:00. During the summer period, from 15 June to 15 September, our office hours are generally 08:00–16:00.

Meetings, work, services, visits, or requests outside these hours may incur additional charges.

We kindly ask that our team’s time outside working hours is respected.

17. Post-Event & Equipment Return

We are not responsible for any items left behind after the event unless this has been expressly agreed in writing.

All hired décor, props, furniture, and equipment must be returned in good condition. Any loss or damage will be charged at full replacement value.

We may require a security or safety deposit to cover loss, damage, or excessive cleaning where applicable.

18. Warranties & Liability

We will provide our Services with reasonable care and skill.

Our total liability, whether arising in contract, negligence, breach of statutory duty, or otherwise, shall not exceed the fees paid for the Services directly related to the claim.

You agree to indemnify us against any loss, damage, claim, or expense arising from your breach of these Terms, your negligence, or your use of unauthorised materials.

You are strongly advised to obtain suitable wedding or event insurance to cover unforeseen circumstances, cancellations, travel disruption, supplier failure, and related losses.

We shall not be responsible for losses not directly caused by our own negligence.

19. Force Majeure

Neither party shall be responsible for any delay or failure to carry out its obligations, other than payment obligations, where this is caused by events beyond its reasonable control.

Such events may include natural disasters, severe weather, war, terrorism, pandemics, epidemics, government restrictions, border closures, civil unrest, strikes, transport disruptions, or other similar circumstances.

The affected party must notify the other in writing as soon as reasonably possible and explain the nature of the disruption and, where possible, how long it is expected to last.

Both parties must take reasonable steps to reduce the impact of the disruption. If the situation continues for more than 14 days, either party may end this Agreement in writing.

If a Force Majeure event affects your booking, we will make reasonable efforts to reschedule your event, but any refund, credit, or recovery will depend on the policies and decisions of the relevant suppliers and venues.

20. Notices

In these Terms, a reference to “In writing” includes email. Notices are deemed received:

• when delivered by hand, or
• on the next business day after the email is sent.

This does not apply to the formal service of legal proceedings.

21. Miscellaneous

If any clause in these Terms is found to be invalid or unenforceable, the rest shall remain in full force and effect.

Any changes to this Agreement must be made in writing and signed by, or otherwise clearly agreed to by, both parties.

This Agreement does not create a partnership, joint venture, or agency relationship.

Each party confirms that it has the authority to enter into this Agreement.

We may subcontract parts of the Services where appropriate.

You agree not to employ, solicit, or engage our staff or contractors directly within 12 months after your event without our prior written consent.

Order of precedence: 

1. Engagement Letter / Letter of Agreement
2. these Terms & Conditions
3. proposals & quotations
4. schedules & attachments

22. Acceptance

By engaging our services and/or paying your deposit, you confirm that you have read, understood, and agreed to these Terms and Conditions, which form a legally binding contract with Hour Productions Ltd.

End of Document – Hour Productions Ltd Terms & Conditions